Root Cause Analysis: 5 Why in problem solving


The key to effective problem solving is root cause analysis, or separating the symptoms from the cause, to identify what’s really causing the problem. You can then apply, validate and embed your countermeasures in the knowledge that it will eliminate the problem.

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Problem Solving – What is the cause of repeat problems?

When we talk problem solving, Repeating issues cause the most damage to customer satisfaction and the majority have two root causes.

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Quality Management: protecting the customer

If a main business goal is “Satisfy the customer” then the first rule of quality management should be to protect the customer. This is clear but is often missed or not fully implemented as the business tries to extinguish the various quality fires.

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Root Cause Analysis: Cause & Effect in problem solving


The key to effective problem solving is root cause analysis, or separating the symptoms from the cause, to identify what’s really causing the problem. You can then apply, validate and embed your countermeasures in the knowledge that it will eliminate the problem.

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Plan – Do – Check – Act A simple and effective tool


P-D-C-A: supporting performance excellence

 

Continuous improvement is a critical factor in achieving operational excellence, one of the three factors of performance excellence.

 

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